regret to inform you that there has been a spate of email passwords
hacking once again by hackers using the compromised email account to
send spam. This trend has been happening globally since last year and we
have seen a second wave happening again just recently. Hackers are
using automated tools to continuously sniff and attempt to crack
password combinations of users who has weak password settings on their
view of the severity of our client’s private & confidential
information being leaked from a compromised email account, we have now
enforced all email user’s to set a minimum password score of above 85 in
cPanel. Any email password that does not meet this requirement will be
notified and requested to have their email passwords changed upon login
into webmail. If the user is using Outlook, access will be denied until
you have changed your password through the webmail interface.
Steps to change your email password:
(1) Login to your webmail interface via this URL: https://(your-domain-name):2096 (e.g. https://www.abc-sdn-bhd.com:2096)
(2) Key in your email address in full and existing password
(3) Once logged in, you will be prompted the page below to reset your email password:
Key in your existing email password the also the new email password of
your choice. Take note that the password score indicator for your new
password must be 85 and above.
(5) Key in your new password combination again and hit “Change your password now!”
you have reset your email password, you will need to ensure that all
your other connecting software’s such as Outlook or Thunderbird and
devices such as Blackberry and iPhone must be updated with the new
password before they are able to connect to the server to retrieve your
you need any assistance or have any further clarifications on this
matter, please feel free to revert to this email. We will be glad to
answer any questions that you may have.
but not least, thank you for your understanding and cooperation on this
matter. We hope we will be able to minimize the damage of this recent
email hacking between us and our customers like yourselves.
247LiveSupport.biz Support Team